Casamar Suites Update
In these times of uncertainty, the safety and wellbeing of our guests remains our top priority.
We have been strictly following the guidelines of the World Health Organization (WHO) and taking precautionary measures concerning the pandemic.
Our mission is to make hotel travel possible for all, and that becomes especially important during times of unpredictability.
Further to the ongoing developments of the COVID-19 crisis, we have implemented an updated cancellation policy to provide our guests with increased flexibility, we have a full refund policy, and you can change your dates or cancel your stay without a fee.
For the time being, we make every possible effort to keep you informed and to provide you with the level of service that you require so that you can manage your bookings and plan around these unforeseen circumstances.
Thank you for your continued loyalty, patience and understanding. We wish you and your loved ones health and wellness, and our team looks forward to welcoming you back soon. Our thoughts are with the communities, individuals and everyone impacted by COVID-19.
Have there been any cases of COVID-19 registered at the hotel?
No, there haven’t been any cases in our hotel nor in the surrounding area to date.
What’s the hotel doing to protect employees and guests ?
In compliance with the government’s orders and WHO’s recommendations, the hotel has accrued cleaning protocols with the appropriate sanitizing products including but not limited to frequent cleaning of all common areas and surfaces. The hotel staff wears masks for the moment, and social distancing is carefully practiced at the hotel.
In case I have to cancel or change my reservation, what is the policy?
We understand that these are uncertain times. Casamar has a full refund policy. You can change your dates or cancel your stay without a fee.
Is the Casamar Café open?
Yes, it is open until 3 pm with freshly prepared dishes.
Are there complimentary yoga classes for guests?
Our open air common space for yoga classes is very spacious. We are offering our complimentary yoga classes for guests where everyone has plenty of space.
Can I bring my pet?
Yes, Casamar is pet-friendly. We accept pets with a fee.
For additional details, please refer to the following resources:
- https://travel.state.gov/content/travel/en/traveladvisories/traveladvisories/mexico-travel- advisory.html